Six operating systems for the modern fee-for-service practice.
Engage one pillar to fix a specific leak — call conversion, case acceptance, a key seat to fill — or partner across all five and let them compound. Built for biologic, cosmetic, and specialty practices that have outgrown improvisation.
Blueprints & SOPs
The written operating system every great practice runs on. Employee handbook, operational SOPs, standards of care, and brand voice — codified, taught, and owned.
- Employee handbook & compliance docs
- Operational SOPs & standards of care
- Brand voice & patient experience standards
Recruiting & Talent
Build the team your practice needs to scale. Sourced through our network, vetted across behavioral and technical screens, and ramped against written 30/60/90 milestones.
- Front desk, TC, hygiene, associate roles
- Behavioral, technical & working interviews
- Placement priced to ramp, not start date
Training & Career Development
Onboarding, certifications, and a published career tree for every seat — so the talent you've already hired compounds in capability and stays.
- 30-day role-fluency onboarding
- Career trees & internal certifications
- Quarterly on-site intensives
Team Performance
Create the operating structure your practice has outgrown. Roles, scorecards, and a weekly cadence that turns talented people into a measurable, accountable unit.
- Front desk & TC coaching
- Recorded call review & rubrics
- Named KPI accountability
Patient Conversion
Convert more inquiries into consultations. Phone, SMS, web, and virtual — every high-intent lead captured, qualified, and put on the schedule.
- New patient call coverage & SLAs
- 5-minute missed call recovery
- Conversion scripts & weekly call scoring
Case Acceptance
Turn pending treatment into accepted care. Diagnostic-led presentation, financing trained into the workflow, and follow-up that runs on cadence — not memory.
- Diagnostic-led presentation framework
- Financing & options redesign
- Pending treatment reactivation