FAQ
Before you book
What the call covers, who should be on it, and how we handle what you share.
What actually happens on the discovery call?
- It's a 30-minute systems review, not a sales demo. A senior partner reviews your current growth infrastructure before the call, then walks through where patients, production, or team capacity are leaking today and which systems would address it.
How soon will someone contact me after I submit the form?
- A senior partner from our growth infrastructure team reaches out within one business day to schedule your review. You'll also receive a confirmation email outlining what we look at beforehand.
How long is the call, and who should attend?
- Thirty minutes. The owner or doctor should be on it, and it's useful to include whoever owns the front desk or treatment coordination, since that's where most of the measurable leaks show up.
Is the discovery call free?
- Yes. The discovery call and the systems review that comes out of it carry no cost or obligation. If we scope an engagement afterward, pricing is quoted as a custom retainer sized to the work.
Is what we share on the call confidential?
- Yes. We'll sign an NDA on request, and your practice data stays in the room — it isn't shared outside the partner team reviewing your systems.
Do you work with every practice that applies?
- No. We install growth infrastructure with a limited number of new practices each quarter to protect the depth of work we do with each one, so engagements are scoped selectively after the discovery call.